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Enjoy the convenience of paying only when your order arrives. No advance payment, no hidden fees — just secure, trusted transactions at your doorstep.
Select "Pay on Delivery" at checkout. No payment details required — simply provide your shipping address and contact information.
You'll receive an email and SMS confirmation with your order number and estimated delivery window.
Once your order is ready, we dispatch via express courier. You'll get a tracking link to monitor your package in real time.
When the courier arrives, inspect your items. Pay the exact amount shown on your order summary — cash or card accepted (varies by region).
Your payment is handled directly between you and the courier. We never store or process your financial information online. No risk of card fraud or data leaks.
You pay exactly what you see at checkout — order total, including any applicable taxes. No extra service charges, no surprise costs.
You have the right to open and inspect your garments at the time of delivery. If anything is damaged or incorrect, you can refuse delivery at no cost.
Every pay-on-delivery order includes a physical receipt inside the package and a digital copy sent to your email for warranty and returns.
Pay on Delivery is currently available in the following countries:
Coming soon: Italy, Croatia, Serbia, Bosnia & Herzegovina, Bulgaria. For customers outside these regions, we offer secure card payment via WhatsApp checkout or bank transfer.
No. Pay on Delivery requires zero advance payment. You only pay when the courier hands you the package.
The courier will attempt delivery twice. You can also authorize a family member or neighbour to receive and pay on your behalf. Alternatively, we can reschedule via WhatsApp support.
Yes — contact us within 2 hours of placing your order, and we can switch you to card payment or bank transfer. After dispatch, the method is final.
Since you only pay upon delivery, you bear no risk for lost or damaged shipments. If the package never arrives, you pay nothing. If it arrives damaged, you can refuse payment and we will send a replacement immediately.
Our customer support team is available Monday–Saturday, 9AM–8PM (CET). Reach us via:
📧 payments@neffelis.com
📞 +355 69 668 6673 (Phone & WhatsApp)
💬 Live chat — click the WhatsApp icon on the bottom right of any page.
✦ Your trust is our currency. Every pay-on-delivery transaction is protected by our customer-first guarantee. ✦