Language
Currency
We offer worldwide express shipping with secure pay-on-delivery options. All orders are carefully packaged and dispatched from our Milanese atelier.
All Neffelis pieces are made to order or carefully selected from our limited atelier stock. Please allow 2–5 business days for order processing before shipment. You will receive a confirmation email with tracking details once your order has been dispatched.
We partner exclusively with premium courier services (DHL Express, FedEx Priority) to ensure your garments arrive in pristine condition. All shipments are fully insured and require a signature upon delivery.
| Region | Method | Estimated Time | Cost |
|---|---|---|---|
| Europe (EU + UK + Switzerland) | Express Priority | 2–4 business days | €25 / 25 CHF |
| United States & Canada | Express Priority | 3–5 business days | $35 USD / $45 CAD |
| Middle East & GCC | Express Priority | 3–6 business days | $40 USD |
| Asia & Pacific | Express Priority | 4–7 business days | $45 USD / ¥6,500 JPY |
| Rest of World | Express Priority | 5–10 business days | $50 USD |
✧ Complimentary express shipping on all orders over ALL 30,000 (or currency equivalent). ✧
Once your order is dispatched, you will receive a unique tracking link via email and SMS. Monitor your package from our atelier door to your doorstep.
International orders may be subject to import taxes and duties determined by your local customs authority. Neffelis is not responsible for these additional charges.
Every garment is folded in acid‑free tissue, sealed in a compostable bag, and placed inside a rigid, double‑wall carton. Fragile items receive additional protective inserts.
If something doesn't fit perfectly, you have 14 days to request a return. We provide pre‑paid return labels for EU customers. Full refund or exchange available.
For customers in Albania, Kosovo, North Macedonia, Montenegro, and Greece, we offer secure pay‑on‑delivery (cash or card on arrival). No hidden fees — you only pay the exact order total in your local currency.
For any shipping‑related questions, please contact our support team at shipping@neffelis.com or via WhatsApp at +355 69 668 6673. Our team responds within 4 hours (Monday–Saturday).